Introduction

Poolside Cairns (ABN 84 782 351 047) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our website or providing your personal information, you agree to the collection and use of your information in accordance with this policy.

What Information We Collect

We may collect personal information including, but not limited to:

• Your name
• Email address
• Phone number
• Address or service location
• Details provided through enquiry or booking forms
• Information related to pool servicing, products, or spa enquiries you submit

We only collect information that is reasonably necessary to provide our services or respond to enquiries.

How We Collect Personal Information

Personal information may be collected when you:

• Submit a contact or booking form on our website
• Contact us by phone, email, or in person
• Enquire about pool servicing, products, or spas
• Visit our website, which may collect limited technical data such as IP address and browser type

How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide requested services
• Book and manage pool servicing or consultations
• Provide information about products or services you have enquired about
• Improve our website and customer experience
• Meet legal and regulatory obligations

We do not sell or rent your personal information to third parties.

Disclosure of Personal Information

We may disclose personal information to third parties only when necessary to deliver our services, such as:

• Contractors or technicians involved in providing pool or spa services
• Service providers who assist with website hosting, email, or data storage

Some of our service providers may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

All third parties we engage are required to handle your information securely and in accordance with privacy obligations.

Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely and access is limited to authorised personnel only.

While we take reasonable precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and analyse website usage. This information does not identify you personally and is used for general analytics and performance purposes only.

You can adjust your browser settings to refuse cookies if you prefer.

Accessing or Correcting Your Information

You may request access to personal information we hold about you, or request corrections if you believe the information is inaccurate, out of date, or incomplete.

Requests can be made by contacting us using the details below.

Complaints

If you believe we have breached the Australian Privacy Principles, you can contact us using the details below. We will respond to your complaint within a reasonable timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Poolside Cairns
Email: info@poolsidecairns.com.au
Phone: (07) 4054 7946